Shipping Policy


Thank you for visiting and shopping at The Painted Brush & Co.

 

 

Shipping Terms & Conditions:

 

Shipping Policy

Orders are processed 7 days a week and shipped Monday - Saturday. Excluding Public Holidays. We pride ourselves on processing and shipping your orders as quickly as possible, in most cases your order will be processed and shipped within 24hrs, however please allow 1-3 business days. During peak periods where we receive a high number of additional orders please allow up to 7 days for your order to be processed and shipped.

 

If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We accept no responsibility for any delays in deliveries and will not cancel or refund orders if there is a delay.

 

If we are unable to supply you with any product, for example because that product is not in stock or no longer available, or because of an error in the price on our website, we will inform you of this by email.

 

Please note we are a small family run business, on occasion we will be unable to ship for short periods of time, these will be disclosed in the announcement bar at the top of every page of our website & on our Social Media Pages.

 

Domestic Shipping Times & Rates

Australia Post: 7-14 days.

Courier 3-10 days.

 

Domestic Shipping rates are as follows

 

Australia Post - Flat Rate Shipping $10. Free shipping applies for all orders $50+

 

Please note all Furniture & Decor listings include Shipping Information. Most furniture cannot be shipped. If a piece can be shipped a shipping quote can be provided on request. If you are interested in a piece that has no shipping information please email us at thepaintedbrush@outlook.com.au - we may be able to arrange a shipping quote.

 

During peak periods please allow for delays (Christmas, BFCM events etc). Once your order has left The Painted Brush & Co premises, transit time is out of our control and at the mercy of the chosen shipping carrier. Refunds & Cancellations will not occur due to delayed transit times.

 

International Shipping Times & Rates

Australia Post: 10-21 days.

Courier 10-30 days.

 

International Shipping rates are as follows:

Please email thepaintedbrush@outlook.com.au for an international delivery price and invoice.

Note that international orders will not be shipped until shipping invoices are payed in full.

 

Please note furniture & decor will not be shipped internationally.

 

During peak periods please allow for delays (Christmas ect).

Once your order has left The Painted Brush & Co premises, transit time is out of our control and at the mercy of the chosen shipping carrier. Refunds & Cancellations will not occur due to delayed transit times.

 

Packaging & Insurance

We make use of recycled packing before using new packaging. All orders are packed and padded to help avoid damage and to ensure your order arrives safely. We encourage you to reuse or donate your packaging to continue its life.

 

All orders are shipped with your invoice & product information for your convenience.

 

All orders are shipped with FULL insurance. The Painted Brush & Co is NOT responsible for any damages that occur in transit due to any act or omission of third party delivery organisations and couriers used by us. We will not replace or refund lost or damaged items. We will not be liable for any loss or damages suffered by you as a result of any delay or failure to deliver which is due to circumstances beyond our control. It is your responsibility to contact the carrier and follow their instructions regarding claiming insurance for lost or damaged packages. If you are having issues contacting the carrier or they require any further information from us please email us at:  thepaintedbrush@outlook.com.au.

 

You are welcome to re-order the items from The Painted Brush & Co.

 

Addresses

We are happy to arrange delivery of your order to an address that is different from your credit or debit card billing address. Please ensure that you have checked your address details carefully on submitting your order, The Painted Brush & Co is NOT responsible for lost deliveries which result from an incorrect delivery address, as entered by you.

 

Delivery addresses cannot be changed once the order has been dispatched.

 

When you receive your order

Please check the products upon delivery to ensure they correspond with the type and colour specified in your order. Where the products are incorrect we request you take photos of the products, and send the photos to us at thepaintedbrush@outlook.com.au along with details of your order, prior to returning the products to us. We can replace incorrect products provided the products originally supplied to you are returned to us in an as new, unopened and original condition with all packaging intact and not tampered with. Please see our Refunds & Returns Policy for information regarding Refunds & Returns.