Refunds & Exchanges Policy


Thank you for visiting and shopping at The Painted Brush & Co.

 

Refunds & Exchanges Policy:

 

Returns

We have a 30-day return policy which means you have 30 days after receiving your items to request a return. We do NOT offer refunds or exchanges for Change of Mind.

 

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. You will also need the receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

 

Shipping costs are non-refundable.

 

We do NOT offer Change of Mind refunds.

 

Late or missing refunds (if applicable)

If you haven’t received your refund within 7 days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at thepaintedbrush@outlook.com.au.

 

Sale items (if applicable)

Only regular priced items may be refunded, sale items will not be refunded. This is inclusive of all sale and clearance items. Only defective and/or not fit for purpose sale items will be exchanged.

 

Exchanges (if applicable)

We only replace items if they are defective or not fit for purpose. If you need to exchange it for the same item, send us an email at thepaintedbrush@outlook.com.au and we will provide you with further instructions. Note that all exchanged items must be returned to The Painted Brush & Co for further investigation prior to a new item being sent out.

 

We do NOT offer Change of Mind exchanges.

 

Shipping

 

You are responsible for any shipping costs incurred when returning your item/s. We strongly advise using a tracked shipping option with insurance. If you do not select an insured & tracked service and your item is damaged or lost in transit, you assume all responsibility where by a return would no longer be processed.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Shipping costs are non-refundable. A 5% (of total order) fee will be deducted from your total refund amount to cover the shipping costs incurred by The Painted Brush & Co.

 

Damaged or Lost Item(s)

 

Please see our shipping policy regarding orders with damaged or lost items.

 

Returning Items: If your returning items are shipping with tracking & insurance and they are damaged or lost in transit The Painted Brush & Co will put forth a claim with the carrier, we may request further information from you where the carrier request it. Please note that refunds/exchanges will not be processed until the insurance has been approved by the carrier - in most cases this is within 48hrs however please allow up to 30 days.

 

 

Furniture

Custom painted and restored furniture and home decor items are non-refundable, non-returnable. Please make sure you are 100% satisfied with the item prior to committing to the purchase.